Refund Policy
Dax Tools Refund Policy
Thank you for shopping at Dax Tools.
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (help@daxtools.co.uk) and send your item to:
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at (help@daxtools.co.uk).
Shipping
Please do not send the product back to the manufacturer. It must be sent to the following Address:
WHY CHOOSE DAX TOOLS?
25 YEARS OF POWER TOOL EXPERIENCE
We have over 25 years extensive experience in the power tool industry, having identified a need for a reliable and customer focused approach that could offer a diverse selection of cordless power tools, garden tools and accessories under one roof.
SUPERFAST DISPATCH
All orders placed before 1pm are dispatched the same day.
EXCEPTIONAL CUSTOMER SERVICE
With over 25 years in the industry our expert staff are able to provide exceptional level of customer service and expertise in the power tool industry.
SECURE PAYMENT OPTIONS
Pay for your power tools and accessories with secure checkout. We accept PayPal, Sage, Maestro and Mastercard.
Irish eComm Awards Finalists 2024
Dax Tools are proud to announce we are finalists at the Irish eComm Awards. Nominated in the eCommerce Startup Website of the Year.