Milwaukee Warranty
The warranty period is 12 months and commences on the date when the product was purchased. This date must be documented by an invoice or other proof of purchase. The warranty period is one year minimum for products, and one year for batteries and chargers. This warranty applies only on new products.
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Extended Warranties
Most Milwaukee products can be registered for a 3-year warranty. The products EXCLUDED from the 3-year warranty are: M28 Rechargeable battery packs, battery chargers, and accessories.
Packout Warranty
• Packout Powered Product: Radio + Lights + Vacuum (Extended Warranty can be registered)
• Packout Soft Storage: Tool totes etc. (No Warranty)
o Faults discovered at delivery accepted for return
o Faults within 90 days of user purchase are handled on a case by case basis
• Packout Hard cases, Drawers, Crates etc. (No Warranty)
o Faults discovered at delivery accepted for return
o Faults within 90 days of user purchase are handled on a case-by-case basis
NOTES:
• Important Spare Parts are generally available for cases
Hand Tool Warranty
Faulty Milwaukee hand tools can be replaced or repaired free of charge under a lifetime guarantee should they break during normal usage due to material or manufacturing fault. This excludes hand tools without apparent fault, worn out but still functional, rusty, burnt, abused, modified, transformed, ground, welded, used for other purposes than the normal use, destroyed by neglect or intentionally.*
*Terms of the Milwaukee Hand Tool Lifetime Guarantee
- Lifetime Guarantee is granted by TECHTRONIC INDUSTRIES (UK) LTD, address: Suite A, Second Floor, Parkway, Marlow, Bucks, England, SL7 1YL.
- Lifetime is defined as the period of time a tool can be expected to last under normal use and conditions.
- Your dated proof of purchase or sales receipt must accompany all requests and claims under this guarantee coverage.
- In order to assert the guarantee, you must inform the guarantor by e-mail at uk.technical.group@tti-emea.com (1) that a defect occurred in the hand tool (exact description of the defect); (2) at what time the defect occurred; (3) about the date of purchase proven by a copy of the sales receipt or another proof of purchase; (4) about the name of the seller (the company); (5) about the guarantee you are requesting (replacement or repair).
- This guarantee is granted to the original retail purchaser only and may not be transferred or assigned to subsequent owners.
- Your statutory consumer rights in case of product defects remain unaffected. These rights are not restricted by this guarantee and continue to be free of charge.
- This guarantee excludes all Milwaukee measuring devices.
Technical Support / Contact
Milwaukee Technical Support can be reached on: 0800 389 0305
Terms and Conditions
As standard, you have 30 days from date of purchase to return any product for a full refund or exchange if it is unused and in its original packaging. If your tool develops a fault within its first year after purchase, you can either go through us to arrange the collection and repair service for you (Collections will be chargeable at £4.95) or you can go direct to the supplier using the contact details above. Note: If your tool develops a fault during its extended warranty period, you must go through the manufacturers repair procedure using the contact details above.
How To Register
You must register your tool within 30 days of purchase. You can register your tools here:https://extension.milwaukeetool.eu/index.htm